Last Updated on October 1, 2020 by Michael Smith
The old adage “better the devil you know than the angel you don’t know” doesn’t really apply for commercial buildings. Unlike in the past, today most commercial buildings easily change their cleaning companies especially when they feel they are being short-changed. Why do they do so?
It appears that many companies never deliver what they promise when seeking cleaning services. That’s one of the major reasons as to why most commercial buildings chose to switch to commercial office cleaning Tucson in search of better services.
Below are some of the common reasons as to why commercial cleaning clients change their service providers.
1. Poor or lack of communication
It is a fact that most commercial cleaning companies face various challenges in the process of service delivery. However, proper communication can easily be used to address changes that arise with the client.
For instance, is a client raises a complaint about the quality of cleaning services in one of their buildings, the cleaning company should respond as soon as possible – typically within 48 hours. Failure to do so will create a bad image for the cleaning company hence giving the client a good reason to start sourcing for a different service provider.
2. Professionalism and training
Commercial service cleaning is not all about cleaning facilities. It is a wide spectrum that involves having the right skills as knowledge to satisfactorily do the job. How can you achieve that? Through a proper training and hiring process. Most clients love to work with professionals in every area including cleaning.
You can’t hire people without any knowledge about cleaning to provide professional cleaning services. Besides, they also need to have courtesy and understand how to relate with people at work.
Lack of professionalism is among the number one reason why most clients switch cleaning companies. You have to invest in the professionalism and training of your staff.
3. Security lapses
Many clients value the security of their premises more than anything. If your employees are always reminded about closing doors and switching off alarms, then that’s a good reason for the client to terminate your contract.
4. Poor quality control
Most cleaning companies deliver quality services for the first few months before that quality starts to fade away. It is true that maintaining quality every day might not be realistic. However, the provision of quality services should be a priority for every cleaning company. It is something that you should strive to achieve on a daily basis.
5. Poor customer service
This is also among the major reasons clients switch cleaning companies. The way you treat your clients will determine whether your contract will be renewed or not.
Southwestern Building Maintenance is a commercial company that is professional, reliable and responsive. They have a professional team that has been trained in different aspects of commercial cleaning. Their services include office cleaning, carpet maintenance, hard floor care, and other services.